By Email 20th November 2011

Dear Sir

I wanted to say a very big thank you for the excellent service I received from your foam insulation company. I had previously used another company and when there was a problem they refused to assist me in rectifying the problem and were often very rude. Your company in comparison was a delight to deal with! Despite it not being your problem to fix, Zac was helpful right from the start. That you offered without hesitation to come round and put someone else's problem right was nothing short of a miracle.

The person who came round was very helpful, suggesting on how the problem might have occurred and reassuring me that it was unlikely to happen again. He was quick, efficient and incredibly tidy.

Thank you very much for you assistance, I would have no hesitation in recommending your organisation to anyone who was looking to get the roof insulated.

Yours faithfully

Debbie Smith, Brightling Road, London, SE4 1SQ

Debbie wrote to show here appreciation after another competitor had made a complete mess of her job with foam falling off the roof because of incorrect application. This competitor refused to help her (despite issuing what now seems a worthless 25 year guarantee) and became hostile and rude to her. A true bodge it and scarper outfit! To restore her confidence in the spray foam industry we reinstated and resprayed her job totally free of charge to her.

The picture below shows just some of the mess this competitor left.