Mrs S R. Moore by email wrote:

>Dear David,
>
> Yesterday evening you came to our house to have a look at our roof.
> I would just like to say that myself and my husband were very
> impressed with your professionalism and knowledge.
> As my husband mentioned at the time we had someone come over from ****
> Roof and we thought at the time he was a  "cowboy", but after having
> someone as knowledgeable as yourself it made us realise that they are
> salesman without any proper knowledge of roofing or insulation and
> just looking to relieve people of their hard earn and saved cash.
> We are quite lucky because both myself and my husband are quite young
> and we have the energy and know-how to get other quotes, but I feel
> sorry for older people that fall for their sales pitches.
> I look forward to getting your quote so we can forward it to the
> insurance company.
>
> Mrs Sonia Ramon Moore

**** edited out to protect the guilty.

Mr and Mrs Moore had damage to their roof caused by a storm and needed a quote and repairs tocarried out ASAP. They had been messed about by another spray foam company for over 2 weeks who did not keep their promise to come out ASAP and make emergency repairs. They gave up waiting and then sought us. Their next door neighbour had also had their roof spray sealed and bonded with polyurethane foam. We were dubious about the quality of the foam that their neighbour had had installed and took a small sample to be tested. We discovered that their neighbour and high open cell foam (cheap, poor quality and poor insulator) but the most important point was that it was not fire resistant foam and was extremely flammable; a fire bomb had been installed! We advised that the best course of action was to strip the foam out and we would re-spray with class 1 fire rated foam of 95% closed cell formulation. Everyone happy, including the insurance company!